How often should a heat pump or furnace be maintained in the Pacific Northwest?
Most residential systems do well with one visit a year. Heat pumps run for both heating and cooling, so the check covers both sides at once; furnaces that sit idle most of the year benefit from a fall visit before the November push. The owner will tell you plainly if your particular setup would benefit from a different interval — there is no quota behind the recommendation.
What's the difference between a tune-up and a repair visit?
A tune-up is scheduled, preventative work: cleaning, measuring, and documenting how an otherwise working system is holding up. A repair visit is diagnostic — the system has a symptom (no heat, no cool, noise, leak, ice) and we are chasing the cause. If your system is actively failing, a tune-up is the wrong call; book a diagnostic repair visit instead.
Should I schedule maintenance in spring or fall?
Either works, and the right season depends on the equipment. Furnaces and heat pumps that carry your winter heating load are best checked in early fall before the first cold stretch. Air conditioners and the cooling side of a heat pump are best checked in spring. Ductless mini-splits, which run year-round in many Pierce County homes, can usually be done in either season. The goal is to catch drift before the season that stresses the system.
My system is making a noise or not heating — should I book a tune-up?
No — book a repair visit. A tune-up assumes the system is working and we are confirming it. No heat, no cool, unusual noises, burning smells, visible ice on the outdoor unit, or a gas smell are all reasons to call for diagnostics, not to wait on scheduled maintenance. If you smell gas, leave the house and call your gas utility first.
Does a tune-up come with a maintenance plan or contract?
Not today. Each tune-up is a standalone visit with a written findings report. A formal maintenance plan is something we are working toward, but it is not an existing membership, and we will not sign you up for one on a tune-up call. You pay for the visit and decide what to do with the findings.